Ask Nokia

Our customer service team is always happy to answer your questions concerning Nokia devices, accessories, software or services. If you do not wish to email Nokia directly, you can also call us at Nokia Care.

Before sending a query, please check whether you can find the information you need in the FAQ or Discussions sections.

To ensure that we receive your query and that we are able to contact you, fields marked with "*" must be completed.

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Select topic

Please select the category that most closely matches the topic of your message:
Nokia devices and accessories - Assistance with mobile phones and add-on enhancements such as headsets, batteries and covers.
Nokia services and software - Information on how to access Nokia services, assistance with installing and using software such as PC Suite and Nokia Software Updater with your Nokia mobile phone.
My Nokia - Information about MyNokia benefits, your MyNokia account, and how to join.
Other - For any other questions or concerns regarding Nokia mobile products.
Click on one of the links displayed on the right to search for additional information.

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Select model

Providing us with a product's model number helps us to identify your product for more efficient service. To find your phone's model number: Switch off the phone and remove the battery. The model number is printed on the white label inside the phone.

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Email address

Please enter the email address that our customer support agent should use to communicate with you.

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Mobile phone number

Please enter a mobile phone number where a customer support agent can reach you.
Number should be in international format which starts with '+' character and has country code.
No spaces are allowed in number.

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e.g. +6140685155
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Device serial number

Press *#06# on your phone home screen, and enter the 15 digits serial number displayed.
Example: 351231786491840

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Computer operating system

Please specify the type and version of your pc operating system. For Windows XP users, right click on My computer > select Properties > General. The operating system version is displayed under the System header.

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Device software version

Press *#0000# on your phone home screen and enter the software version displayed.
Example: 110.07.111

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Product code

Press *#0000# on your phone home screen and enter the product type displayed.
Example: RM-333

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Maps application version

Launch your Nokia Maps application, press Options > About. The Maps version is displayed on the top of the screen.
Example: v 2.0 wk22 b01

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Navigation licenses purchased

Launch your Nokia Maps application, press Options > Extras > My licenses. Enter the license information displayed.
Example: Drive & Walk

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Navigation licenses region

Launch your Nokia Maps application, press Options > Extras > My licenses. Enter the license region displayed.
Example: Singapore & Malaysia

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Navigation licenses duration

Launch your Nokia Maps application, press Options > Extras > My licenses. Enter the remaining days left of the license.
Example: 300 days left

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N-gage activation code

Please specify the activation code for the N-gage game. The activation code is a 15 digit alphanumeric code that begins with the number zero

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N-gage arena username

Enter your N-Gage Player Name or username that allows you to log in to N-Gage.com

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